Customer Training

To optimize the use of Agvance within your business, consultation with and training of your staff is imperative. SSI views customer training as a long-term investment for a satisfied client and offers several options to meet this need. Whether it be new product implementation or more focused, advanced training, SSI has experienced staff and the venue to meet your needs.

Training meets the following customer needs:

Training comes in the following forms:

Personalized Face to Face Training
Group Hands-On
Presentation or Discussion Style
On-Demand Training Videos

Refresher/Advanced Staff Training

Many of our customers benefit from advanced training that helps your staff explore ways to streamline business processes. This focused instruction can make your operation more productive and ultimately better serve your customers. Learn to tap into some of the more advanced features of Agvance to make the most of your software investment.

Face-to-Face Training (either at your location or SSI)

Whether at your location or at SSI offices in Shelbyville, IL, these face-to-face options bring the trainer and the attendees together for the following group training options.

Presentation style – aimed at seasoned users, the topics are generally covered with a combination of PowerPoint slides and demonstrations within Agvance. Questions from participants are encouraged throughout these interactive sessions.
'Hands On' Training – this training includes a mixture of presentation and exercises reinforcing the material. Ideal for users new to Agvance, each student works on a computer with a separate but identical dataset hosted at our location.

Remote Training (via high-speed Internet connection)

The following remote options are ideal for focused group training on specific features of Agvance modules or a general overview of a particular module. Both remote options require access to high-speed internet.

Presentation style – see description in the Face to Face session above. In the ‘remote’ setting, SSI hosts a Web Meeting that can be projected on a screen at your location for several people to view. You provide a speaker phone for the audio.
'Hands On' Training – description in the Face to Face Group Training session above. In the ‘remote’ setting, our trainer will monitor each student’s progress remotely. In addition to the student workstations at the training site, one computer is required to host the web meeting for the projected presentation. A speaker phone must be available for the audio. SSI works with someone at the training facility (whether that is at your offices or a computer lab in your area) to setup the computers and web connection prior to the training.

Business Process Consulting

SSI's Implementation Specialists have a long history and extensive experience in the ag retail industry. They have facilitated the use of Agvance in diverse and sometimes unique operations.

These skilled professionals can offer an objective analysis of nearly any segment of your business and offer constructive suggestions to streamline an operation or better utilize Agvance for increased productivity. Our goal is to help companies discover and quantify areas for operational improvement, which ultimately leads to greater profitability and future success for your operation.

Employee Turnover

Employee turnover is a expense that can be compounded when the replacement lacks proper Agvance training. Our staff can suggest the best training path for your new employee to ensure a smooth transition. This plan will depend on the experience of the new user, the time spent with their predecessor and of course their learning style and aptitude. A mixture of the following training venues are typically used:

On-Demand Training Videos – a variety of pre-recorded sessions are available at our customer web site. These sessions include short guided tours aimed at orienting a user to a process or feature as well as more in-depth training videos that vary in length from 30 minutes to 3 hours.
Remote Internet Training – these one-on-one personalized sessions cover topics most critical to your new staff’s understanding of Agvance. This billable training time will build on any experience they have acquired on the job.
Face to Face Training – either at your office or our offices in Shelbyville, IL, personalized hands-on training.